FAQs

General

Q: Why did you create Canyon Pickleball? 

In an era where screens and smartphones dominate our attention, we wanted to create a brand that encapsulated our love for the outdoors. Born out of a passion for nature and a desire to inspire people to step outside and play, we combine high-quality pickleball equipment with a deep love of the outdoors. 

We also wanted to put some good into the world. With every purchase from Canyon, you directly support and preserve a greater mission.

A portion of our proceeds directly go to the National Park Foundation and the fantastic work they do!

And in keeping with our mission, we have also partnered with A New Earth Project, which creates sustainable and recyclable packaging for all our paddle shipments. 

Q: Where can you play pickleball? 

Anywhere with a flat surface works fine. From dedicated pickleball courts to tennis courts adapted with pickleball lines to community centers or even your driveway, one of the best things about pickleball is that it can be played virtually anywhere. 

Shipping 

Q: What is your shipping fee? 

We charge a $7 flat-rate shipping fee for all orders within the continental United States and Canada. We can also ship worldwide upon request. Please shoot us a message to learn more. 

Q: How long will it take to get my order? 

Shipping times vary based on order size and location. Generally, orders within the continental United States and Canada are processed within 1-2 business days. International orders vary depending on the destination and customs processing. For more detailed information, please get in touch with our customer support team. 

Q: What is your return policy? 

We accept returns up to 100 days after purchase. All items must be unused and in like-new condition. For more information, please email us at info@canyonpickleball.com.

Q: What is your "Explore With Confidence Guarantee"?

We want you to feel as confident in our products as we do. That's why we offer a 100-day money-back guarantee. If you're not fully satisfied with your purchase, return it in its original condition, and we will find a way to make it right. Step outside and explore with peace of mind, knowing we've got you covered.